Customer feel and experience when using it is very efficient and easy.ģ) You can also now remotely connect to even android devices or control another Teamviewer active machine using your Android device.Ĥ) The multiple user access to one device is a plus as support personnel can troubleshoot real time to one device thereby creating increased efficiency.ĥ) The simplicity of the file transfer menu and the efficiency when transferring is also a plus to the software. You just run the executable file and the installation takes care of the rest.Ģ) After installation setting up is quite easy and then you are on your way. There are no more barriers to the reach of solutions.ĥ) Being easy, efficient and fast to use means that my customer experience using this software is positive and I would encourage all technical people to have this application for ease of doing business.Ħ) It has made our selling point stronger when it comes to support in that we tell our clients that support can happen real time and all they have to do is downaload Teamviewer and we handle the rest.ħ) All these efficiencies the software has brought about has led to increased customer satisfaction from our clients and increased business.ġ) Easy to locate on google search and the website is clear on how to download it. Another disadvantage of this program is the small number of people who can meet in a virtual TeamViewer room at the same time.Ĭomments: 1) Increased efficiency in resolving customer queries as I just login to their environment with teamviewer and quickly resolve their issues.Ģ) Quick turn around time to customer support as its real time and live via remote connection.ģ) Ability to implement and train customers remotely without having to be on-site and this has reduced immensely the cost of support fees charged to the customer.Ĥ) TeamViewer allows for global partnerships to happen with anyone around the world as you can share ideas, solutions via the platform. There are however few disadvantages that can be quite annoying sometimes, such as the incoming menu of the presenter on the image transmitted to the participants or a poor drawing menu. TeamViewer has been designed to start working on any device in a few seconds and this is its great advantage. With this software I can solve problems remotely or communicate with clients and colleagues without complicated procedures and tedious preparations. I can just concentrate on my work, not on preparing for it. Simple operation makes it an ideal tool for remote assistance and maintenance of remote computer workstations without the need for physical contact. If I had to compare TeamViewer to other programs of this type, its main advantage is the lack of additional network configuration: we can provide remote assistance to someone connected to the Internet through NAT, and the only thing that the client must do is enable the QuickSupport module and provide us with the ID and password. ![]() One tool allows you to work from a single room without wasting time and money on traveling. ![]() I find it very helpful with technical support, communication, collaboration or just information exchange. TeamViewer is an all-in-one software that allows you to access another computer remotely. It is certainly software designed for both large enterprises and private clients who need applications for remote control for their own use. It combines simplicity of use with great functionality. For more about TeamViewer Pilot’s other new features, like file transfer and OCR text recognition, check out the video for yourself.Comments: TeamViewer is one of the most popular remote access programs not without a reason. The review shows that not only is Pilot a powerful support tool, but it can be used by anyone that finds themselves in the situation of helping someone remotely. Instead of multiple phone calls and the frustration of misunderstood directions, a complete novice was able to accomplish the job in a matter of minutes. In his YouTube video review, “The best life hack app!,” Rettinger shares what happened when he used TeamViewer Pilot in a use case we’ve all had at one time or another: helping someone install complicated equipment remotely, in this case a new thermostat for his office. ![]() So, when he reviewed TeamViewer Pilot and called it “AR magic and wizardry” and “the best life hack,” it showed that Pilot is a tool for everyone. With more than 2.5 million followers on YouTube, his channel is geared toward those people who find themselves the unofficial tech support of their family and friends. Jon Rettinger makes videos about tech for the home and family.
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